Refund policy
Return & Refund Policy
At Shero Store, customer satisfaction is important to us. Please read the following return and refund conditions carefully before submitting a return request.
Return Eligibility
Unopened and Unused Products
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The product must be unopened and unused.
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The product must be in its original packaging and in the same condition in which it was received.
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Proof of purchase or your order number may be required.
For hygiene and safety reasons, opened or used cosmetics and skincare products cannot be returned unless they are defective or damaged.
Defective or Damaged Products
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order.
Please provide your order number along with clear photos showing the issue so our team can review your request.
How to Request a Return
Before sending any product back, please contact our customer service team at:
Please include:
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Your order number
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The reason for the return
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Photos, if the product is damaged or defective
Do not send a return before receiving confirmation from our customer service team.
Return Shipment
Once your return request has been reviewed and approved, we will provide you with the necessary return instructions.
The approved product must be securely packed in its original packaging and sent according to the return instructions provided by our team.
Refunds
Once we receive your returned product, it will be inspected to confirm that it meets our return conditions.
If approved, the refund will be issued to your original payment method.
Refunds are processed within 3 business days after the returned item has been received and approved.
Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.
Exchanges
If your return is eligible, you may request an exchange instead of a refund, subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
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Opened cosmetics
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Used skincare products
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Used beauty tools
This restriction does not apply where the product was received damaged or defective.
14-Day Returns — Terms Apply
Our 14-day return period applies to eligible products according to the conditions stated in this policy.
It is not a guarantee of product results, and eligibility for a return depends on the product meeting the conditions above.
Contact Us
For return or refund questions, please contact:
Shero Store
Email: info@sherostore.ae
We will be happy to assist you with your request.
Last updated: August 20, 2026
