Refund policy

Return Policy for Shero Store - Cosmetics Online Store in UAE

At Shero Store, your satisfaction is our priority. We strive to provide you with high-quality cosmetics and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

  1. Unopened and Unused Products

    • To be eligible for a return, the product must be unopened, unused, and in its original packaging.
    • Ensure that the product is in the same condition as when you received it.

  2. Defective or Damaged Products

    • If you receive a defective or damaged product, contact our customer service within [1] day of receiving your order.
    • Provide detailed information and photos of the defect or damage to expedite the process.

Return Process

  1. Contact Customer Service

    • To initiate a return, contact our customer service team at [info@Sherostore.ae] within [1] day of receiving your order.
    • Clearly state the reason for the return and provide your order number.

  2. Return Authorization

    • Once your return request is reviewed and approved, you will receive a Return Authorization (RA) number.
    • Write the RA number on the outside of the package to facilitate the return process.

  3. Return Shipment

    • Pack the product securely in its original packaging along with any accessories or documentation.
    • Ship the product to the address provided with the RA number within [3] days of receiving the RA.

Refund Process

  1. Inspection

    • Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

  2. Refund or Exchange

    • If the return is approved, we will process a refund to your original payment method or offer an exchange, as per your preference.

  3. Refund Timeframe

    • Refunds may take [3] days to be processed and reflect in your account. The processing time may vary depending on your payment provider.

Non-Returnable Items
Certain items, such as opened cosmetics, skincare products, and beauty tools, cannot be returned for hygiene and safety reasons unless they are defective or damaged.

Contact Us
If you have any questions or concerns regarding our return policy, contact our customer service team at [info@sherostore.ae].

Thank you for choosing Shero Store. We appreciate your trust in our products and are committed to ensuring your satisfaction.